Anuvu is switching their Service Desk Ticketing System from ugovernit to Atlassian Jira Service Management (aka “Jira”) today at 7 p.m. PT.
Here’s how you’ll use the new system:
1. If you do not already have an Atlassian account, IT will have already created one for you. You should’ve received an email from Atlassian with instructions on how to access and setup your new password. If you did not receive an email from Atlassian you can email GTS.ServiceDesk@anuvu.com for help (but make sure you’ve checked your inbox first).
2. If you already have an Atlassian account, you will see the new GTS Service Desk tile in the JSM portal. Please note, we will standardize all usernames using the @anuvu.com email address. Those who have an @globaleagle.com account will have those updated. If you have multiple accounts, you will use the @anuvu.com account and will receive an email from Atlassian when the email address has changed.
3. Later today, you can find the new GTS Service Desk link in Okta and on the Intranet. If you have any non-urgent tickets, please try to avoid creating in uGovernIT and enter new tickets directly in Jira after 7 p.m. PT, July 18. If you have an existing ticket that has not been resolved, this will be transferred to Jira.
4. Lastly, you’ll select the request type that aligns with your needs and complete the required information.
We have had several training sessions and a Quick Guide that will answer many questions you may have which can be found in the link below.
